RETURN, EXCHANGE & REFUND POLICY

Last updated: 13 December 2025

Sunkissed Moda Online Trading
Commercial Registration No.: 19106-4

This policy governs all purchases made through Sunkissed Moda Online Trading (“Sunkissed”, “we”, “our”, “us”). By completing a purchase, the customer confirms acceptance of the terms outlined below.

NO REFUNDS / NO EXCHANGES POLICY

All product sales are final.

  • We do not offer refunds

  • We do not offer exchanges

  • We do not provide store credit or vouchers

  • Orders cannot be cancelled once confirmed or processed

This policy applies to all products, including:

  • Regular-priced items

  • Discounted or promotional items

  • Sale items

  • Limited editions and seasonal collections

PRODUCT CONDITION & PRE-DISPATCH INSPECTION

All products sold by Sunkissed are:

  • Inspected prior to dispatch

  • Verified to be free from manufacturing defects at the time of shipment

  • Packaged securely for delivery

Minor differences in color, texture, fit, or appearance resulting from lighting, photography, screen resolution, or manufacturing tolerances do not constitute defects and do not qualify for refund or exchange.

DAMAGED OR INCOMPLETE DELIVERIES

Customers are required to inspect their order immediately upon receipt.

  • Any visible damage, missing items, or delivery discrepancies must be reported within 24 hours of delivery

  • Reports submitted after this period will be considered accepted as delivered in good condition

  • Claims related to courier handling or transit damage are subject to verification and supporting evidence

Sunkissed reserves the right to determine whether any corrective action is applicable, at its sole discretion.

PAYMENT CONFIRMATION & DISPUTES

All payments are securely processed via Tap Payments.

By completing a transaction, the customer acknowledges that:

  • The purchase is intentional and authorized

  • The order details, pricing, and product description were reviewed prior to payment

  • The no-refund policy is accepted at checkout

Unauthorized chargebacks, false claims, or payment disputes raised in contradiction to this policy may be formally contested with supporting documentation, including:

  • Proof of payment authorization

  • Order confirmation

  • Delivery confirmation

  • Acceptance of terms at checkout

UNAUTHORIZED USE OF PAYMENT METHODS

Sunkissed shall not be held responsible for:

  • Unauthorized or fraudulent use of payment cards

  • Lost or stolen cards

  • Disputes arising from cardholder misuse

All payment-related liabilities arising from unauthorized card use remain the responsibility of the cardholder.

LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Sunkissed’s liability is limited to the value of the product purchased

  • No compensation shall be provided for indirect, incidental, or consequential damages

ACCEPTANCE OF TERMS

By placing an order with Sunkissed, the customer confirms that they:

  • Have read and understood this policy

  • Agree that all sales are final

  • Accept the no-refund and no-exchange terms